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Cohorts, Churn & Retention
Time‑based cohorts, lifecycle triggers, and playbooks to reduce churn.
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Latest in Cohorts, Churn & Retention
Two Countries, Two Answers to the Same Retention Problem
12+ hour, 26+ min ago (91+ words) The UK wants to ban retainage outright. California just capped it at 5%. Both are targeting the same old construction practice. Executive …...
Poor talent retention continues to throttle company growth
1+ day, 19+ hour ago (20+ words) A disconnect persists between employers’ desire to improve retention and their inability to prevent attrition, Gallagher said in its report....
Internal Promotions Could Be Key to Retention in a Tough Climate
2+ day, 14+ hour ago (276+ words) The hiring market is stagnant and so are budgets, according to a new survey from Mercer. What does that mean for HR in 2027? Mercer’s 2026 Global Talent Trends survey found that more than a quarter of workers report being unhappy with…...
PEP growth is outpacing employer understanding of fiduciary risk
2+ day, 23+ hour ago (1303+ words) The pooled employer plan (PEP) market is in the midst of a rapid expansion. According to Cerulli Associates, the number of PEPs more than tripled between 2021 and 2024, and adoption continues to accelerate, particularly among smaller employers who find the administrative…...
Turnover climbs as employers plan growth on constrained workforces
3+ day, 7+ hour ago (296+ words) Nearly two-thirds of US employers reported annual turnover of 10 percent or higher in 2025, according to a new Gallagher workforce trends report. Most of those same organizations expect revenue to grow by 2027 without a proportionate increase in headcount. That gap shapes…...
Are tech advisors hiding from renewals?
3+ day, 13+ hour ago (1068+ words) The set-it-and-forget-it sales model gives TAs more time to chase new customers. It also has risks. IT vendors fear customer churn. Technology advisors should too, according to a recent Telarus report. The technology services distributor surveyed of 501 IT leaders and…...
Employees Disengaged? Show Them How They Add Value | Working Knowledge
3+ day, 21+ hour ago (985+ words) Featuring Ethan C. Rouen, Ashley V. Whillans, and Sam Karasik. By Avery Forman on September 9, 2026 Owning a stake in a company is supposed to motivate employees—but sometimes workers need help understanding how their actions reach the bottom line, says research by…...
When the employee ceases to be just a number
3+ day, 20+ hour ago (543+ words) Placing people at the heart of the organization is the true driving force behind a values-based corporate culture We talk a lot about putting the customer first. But there’s a question we should perhaps ask ourselves first: Is the employee…...
"I ran a team full of talented banking MDs. I had to fire them as they wouldn't leave"
3+ day, 22+ hour ago (251+ words) I have spent decades working in banking. I ran a significant business for a significant US bank. I am not divulging my true identity here. It is not uncommon for this website to write about managing directors (MDs) being let…...
Talent crisis is a hiring problem, not a supply problem: LMG chief
5+ day, 19+ hour ago (123+ words) intelligentinsurer.com - Talent crisis is a hiring problem, not a supply problem: LMG chief London is seeing encouraging signs of growth in reinsurance, progress on new sources of capital and a more responsive approach from regulators. But Caroline Wagstaff’s attention…...